Shipping policy

Cien Chiles LLC (“we” and “us”) is the operator of (http://cienchiles.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost.

3. Returns
Returns are accepted within 14 days of delivery for unopened items in their original packaging. Return shipping is paid by the customer, and original shipping charges are not refunded. See our Refund Policy for full details.

4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days. Cien Chiles LLC are not responsible for ANY carrier delays due to weather conditions or any other unforeseen event.
4.2 Shipping Time
Orders are usually shipped within 2-5 business days after the order was placed.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum
4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been shipped.
4.4 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.5 Items Out of Stock
If an item is out of stock, we will wait for the item to be available before shipping your order. Existing items in the order will be reserved while we await this item.
4.6 Delivery Time Exceeded / Lost orders
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications
Upon shipping, customers will receive a tracking number from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with us. If the parcel has been delivered without you being present, please contact us for next steps.

7. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been shipped. If your order has already been shipped, please refer to our refund policy.

8. Customer service
For all customer service enquiries, please email us at hola@cienchiles.com