Faq – Cien Chiles

Frequently
asked questions

How do I contact Cien Chiles if I have more Questions?

We are here to help and would love to hear from you! Please get in touch with us at info@cienchiles.com for any additional questions.
Why is there a bit of discoloration/separation in my sauces?

Our sauces are 100 percent chemical and gum free. Which means that natural separation and discoloration may occur but give it a good shake and it will do.
Are the sauces shelf stable?

Yes! Thanks to the low pH level (acidity) and hot-filling process our sauces are shelf stable for up to 12 months.
Should I refrigerate my sauces after I open them?

Yes please! This will keep your sauce fresher and more delicioso.
Can I cook with the sauces?

Absolutely! You can use them to sauté veggies and any type of protein, use them as a marinade, to make ceviches, cocktails… Get creative and share it with us @cienchiles
Why does the mustard have a bitter taste?

Mustard seeds, when they are processed, the naturally become bitter. Some batches might come out more bitter than others which is why we tried to balance that bitterness with acid and a touch of sweetness.
What are my payment choices?
We accept all major credit cards.
When will my order ship and what are my shipping charges?

After your orders are placed it takes about 2-5 business days to process and send it your way. You will receive a tracking number from us to let you know your sauces are on their way!
Do you ship outside the US?

We are working on that! Currently shipping is only available within The United States.
I need a copy of my receipt/invoice.

If you did not receive an email confirming your order, please email us at info@cienchiles.com and we will be happy to fix that for you.
An item is missing from my shipment.

Oh no! We’ll make it up to you. Please email us at info@cienchiles.com so we can figure it out!
How do I change quantities or cancel an item in my order?

We can change your order quantities as long as your order has not been shipped. Please get in touch with us to find out more.
Has my order shipped?

You will receive an email with a tracking number after your order has been shipped. Click on the tracking number to follow the journey of your sauces as they head out your way.
My order hasn't arrived.

Please be sure all items you ordered have been shipped first by logging in to your account in our website. If your tracking number shows the item has been delivered please contact us @ info@cienchiles.com – we would be more than happy to help.
What is the return policy?

We would be happy to take your return as long as it complies to our return policy. Please refer to our return policy for further information.
What are the shipping options?

We offer shipping through USPS only at the moment.
When will I receive my order?

Please track your order through the confirmation link in your email.
What do I do if I never received my order?

Please contact us and we will make it right for you.
What do I do if I received a defective order?

We would love to help. Please let us know as soon as you receive the defective unit so that we can make it better for you.
How do I make changes to an order I’ve already placed?

If the order has not already been shipped – we would be happy to change your order.

Founded on passion & purpose, our mission is to create fixins that make meals better while making the world a better place to cook them. Sustainable, healthy and delicious.
When you cook with love & honesty, something magical happens. Check out our latest recipes designed to create a moment from every meal.
All it takes is one spark to ignite a movement. This is more than hot sauce. This is about fueling your inner fire and feeding your desire for adventure.

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Frequently
asked questions

Frequently asked questions

Frequently
asked questions